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Shipping & Returns

 

Shipping

We offer Nationwide and Free Shipping on orders over $99 (Inc GST).
We can ship to virtually any address in the world.
We keep all size nibs and colours on the shelf ready to ship (unless there is an Australian shortage).  It usually takes us 1 business day to pick and ship.  Delivery time to your area from the Gold Coast is usually 1-2 working days to Sydney and Brisbane, 2-5 working days for Melbourne and Adelaide and 5-10 working days for Perth and other non-metro areas.

 

When you place an order, the website will estimate shipping and delivery dates for you based on the weight and dimensions of your order and the shipping option you choose.

AREA Metro, Remote and Regional Standard Shipping Metro, Remote and Regional Priority Shipping International (NZ & USA) 3kg Max
 Orders under $99 inc GST  $16.50 From $27.50 From 19.99
 Orders over $99 inc GST  FREE From $27.50 From 19.99
 Approx. Lead Times  2-7 Business Days (~+4-7 WA/SA)  1-3 Business Days 6-15 Business Days

 

*Table rates are indicative only for most popular order size and situations (for example, courier or post satchels). Large orders and regional/international destinations will incur additional fees. All Prices include GST. 

*Currently, we are unable to accept booking time for deliveries. Delivery times are currently limited to business hours, Monday to Friday.

*Goods that are not collected with 21 days from invoice from shipping providers or third party drop off will not accepted for refunds or further claims.

Bulk and International Orders and Shipping

PoscART (under the company of Mega Thing Pty Ltd) accepts orders from outside Australia.  For buyer and seller protection, payment is preferably by EFT (see below), PayPal or AfterPay.

EFT DETAILS  
BANK National Australia Bank
BIC/SWIFT code NATAAU3303M
BSB 084 402
ACCOUNT NUMBER                   210395573
BENEFICIARY NAME Mega Thing Pty Ltd
ADDRESS

5/12 Greenway Drive,

Tweed Heads South, NSW, 2486

Important: Australian banks do not use IBANs, instead using BIC/SWIFT codes (see above).  More information can be found here

Return and Replacement Policy

POSCART will accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund.  Restocking fees may be applicable (see below) and shipping costs are non-refundable. If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and provide a store credit to your account less original shipping costs. Shipping costs are the costs incurred by POSCART, in shipping the product to you. Although you might have received ‘Free Shipping’, costs were still incurred by POSCART, and will be deducted from your credit. We will only pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.

Damage Claims or Shortages

Any claims for damage and/or shortages MUST be reported within 24 hours for furniture/bulky items and 48 business hours for other items, without exception. Be sure to check your deliveries upon receipt or sign them “subject to check”. In the event of receiving a damaged product, please contact us. We will require photos of damages to the product and to the packaging.

Return Process

Returning purchased items is simple and quick. Here are the steps:

Simply complete a query via the 'contact us' page here and select 'Returns'.

Let us know the details surrounding your 'return' in the message box and a member of our Customer Service team will be in contact with you to confirm the process. 

Upon your return request, we will usually reply within 24 business hours with a returns authorisation. If you are a local customer, we will let your delivery drivers know there is a pickup on their next drop off. If you are outside of our local area, and the product is defective, damaged or wrongly sent, we will be in contact with you to organise collection of the item or provide you with a trackable post bag to collect the item. If the product is not defective, damaged or wrongly sent, you will need to organise a trackable way to send back the product at your cost.

Be sure to ship to our main distribution centre in Tweed Heads South, unless otherwise specified. Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse. Credit will be issued to the account or original form of payment.

Order Cancellations

Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at 1300 783 961 during normal business hours to make a replacement order.

Restocking Fees

Items that are returned due to being wrongly ordered or change of mind may be subject to a restocking fee of up to 20%. A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.

 

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